How can we help?
Search the topics below or reach our 24/7 support team — most riders get a response in under two minutes.
Quick answers
Most questions resolve in under a minute. Pick a topic to jump to the answers, or scroll on — we've organized everything by where you are in your trip.
Booking a ride
- How do I book a ride in SceneKey?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- Can I schedule a ride in advance?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- Why was my driver cancelled?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- How do I change my drop-off after booking?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
Payments & receipts
- Which payment methods are supported?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- How do I add a promo code or wallet credit?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- Where can I find my receipt?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- Why was I charged a cancellation fee?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
Account & profile
- How do I update my phone number or email?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- I can't log in — what now?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- How do I delete my account?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- How do I switch between rider and driver accounts?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
Safety & emergencies
- How does SceneKey keep rides safe?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- The in-app emergency button — how it works
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- I left something in the car — what next?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
- How do I report a safety incident?
Tap the question in the app to read the full answer, or reach out via Contact usand we'll walk you through it live.
Still stuck?
Our human support team answers 24/7 by chat, email, and phone. Visit the Contact us page to pick the channel that works best for you — average response time is under two minutes during peak hours.
Looking for safety information?
Read our Safety page for a full rundown of background checks, in-app safety features, and how to report an incident.