We're here, 24/7.
Real humans pick up — no bots, no phone trees, no 'press 4 for support'. Send us a note below or pick the channel that works best for you.
Or pick a channel
Prefer to call, chat, or email a specific team? Here's every way to reach us — including direct lines for drivers and press.
- Live chat — Fastest way to reach us. In-app or on the web — 24/7. Start chat
- Email — support@scenekey.app — we reply within 1 business hour. support@scenekey.app
- Phone (riders) — +1 (888) 555-0142 — 24/7, average wait under 90 seconds. +1 (888) 555-0142
- Driver support — drivers@scenekey.app — for onboarding, payouts, and trip issues. drivers@scenekey.app
- Press & partnerships — press@scenekey.app — media kits, interviews, city launches. press@scenekey.app
- Safety incidents — Always in-app first via the shield icon. Backup: safety@scenekey.app safety@scenekey.app
What to include in your message
The more context you share, the faster we can help. Helpful details include:
- The trip date and approximate pickup time
- The pickup and drop-off addresses (or just the city)
- The driver's first name or car make/model if you remember
- Screenshots of anything that looked off in the app
Response times
Live chat and phone support are answered by humans around the clock — average wait is under 90 seconds. Email responses arrive within an hour during business hours (8am–midnight ET) and within four hours outside of business hours.
Office
SceneKey Technologies (Pvt.) Ltd.
Kenyatta Avenue, 14th Floor
Nairobi 00100, Kenya
Looking for safety help right now?
If you're in an active emergency, dial 911. For any other safety incident on a SceneKey Rides trip — even after the ride is over — open the Safety page to see the full incident-reporting flow.